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Returns & Refunds Policy

1. Overview

At Julea, we want you to love every item you purchase. If for any reason you are not fully satisfied, we offer a simple and transparent returns and refunds process. Please read the policy below to understand how returns work.

2. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original condition
  • All tags, labels, and packaging are intact
  • The return request is made within 14 days of receiving your order

Items that do not meet these conditions may not be eligible for a refund.

3. Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Intimate apparel
  • Accessories such as earrings
  • Items marked as Final Sale

4. Return Process

To initiate a return:

  1. Contact us at support@julea.shop with your order number and reason for return
  2. Our team will review your request and provide return instructions
  3. Ship the item back to us using a trackable shipping method

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We will arrange a replacement or a full refund at no additional cost

6. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method
  • Refund processing typically takes 3–7 business days
  • Shipping fees are non‑refundable unless the return is due to our error

7. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check with your bank or payment provider
  • Contact us at support@julea.shop if the issue persists

9. Contact Us

For any questions regarding returns or refunds, please reach out to our support team:

Email: support@julea.shop

We’re here to help ensure your shopping experience is smooth and enjoyable.